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business process outsourcing

Business Process Outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Business Process Outsourcing (BPO) that is contracted outside a company's country is called offshore outsourcing. Business Process Outsourcing (BPO) that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing. Given the proximity of Business Process Outsourcing (BPO) to the information technology industry, it is also categorized as an information technology enabled service or ITES. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of Business Process Outsourcing industry.
NIYATI SOFTECH is one of the leading providers of Business Process Outsourcing (BPO) services, offering a wide range of back office, customer care & support and telemarketing outsourcing solutions to clients worldwide. NIYATI SOFTECH's comprehensive portfolio of business process outsourcing services includes industry-specific and cross-industry BPO solutions that help our clients achieve rapid and sustainable cost savings, improve cash flow and drive top-line growth.
NIYATI SOFTECH has the global reach, flexibility and scale that outsourcing-focused companies across all industries need. Vast experience with the world’s most successful companies has given NIYATI SOFTECH the perspective to help clients to see opportunities, as well as the capabilities to help seize them, even in today’s economy. Core competencies of NIYATI SOFTECH includes services such as customer care & support, B2C & B2B telemarketing, data entry & data conversion, web promotion, content development, accounting and financial services, tax consultancy, medical records retrieval, market research, database creations, document scanning & sorting, infomercial sales services, and insurance claims.
An offshore of BPO is KPO - Knowledge Process Outsourcing. Considered by some to be a subset of BPO, KPO includes those activities that require greater skill, knowledge, education and expertise to handle. The current definition of KPO encompasses Research & Development (R&D), product development and legal e-discovery, as well as a number of other business functions. Ever since the concept of offshore outsourcing was first devised, it has witnessed continuous growth, both in terms of volumes and value. Certain countries have managed to achieve leadership status amongst offshore outsourcing locations because they have some natural advantages that allow them to provide both quality and cost-effectiveness to clients.
Knowledge process outsourcing (KPO) is a form of outsourcing, in which knowledge-related and information-related work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to save cost. Unlike the outsourcing of manufacturing, this typically involves high-value work carried out by highly skilled staff. KPO firms, in addition to providing expertise in the processes themselves, often make many low level business decisions—typically those that are easily undone if they conflict with higher-level business plans.

KPO Services provided by NIYATI SOFTECH

KPO services include the following:

  • Investment Research Services
    (Equity, Fixed Income and Credit, and Quantitative Research)
  • Market research services
  • Legal research services (also known as Legal Process Outsourcing)
  • Patent research services
With easily available professional skills and talents and that too at the most competitive rates, developing countries have emerged as the top offshore outsourcing destinations.



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